Customer information
Refund and Cancellation Policy
Last updated: September 19, 2026
Free trial
The seven-day trial does not require payment details. Customers can stop using the trial at any time without charge.
Cancellation
You may cancel a paid subscription at any time by contacting support email. Cancellation prevents the next renewal. Access continues through the end of the already-paid billing period unless we confirm otherwise.
Initial purchase refunds
You may request a refund within 14 calendar days of the first paid subscription purchase. We may deduct or decline a refund where substantial included usage has already been consumed, where required to prevent abuse, or where applicable law permits. Statutory consumer rights are not limited by this policy.
Renewal refunds
Renewal payments are generally non-refundable after the billing period begins. If you believe a renewal was made in error, contact us within seven calendar days and we will review the circumstances.
Service failure
If a verified technical failure prevents material use of the paid software and we cannot restore access within a reasonable period, we may provide service credit or a proportionate refund.
How to request a refund
Email support email with your account email, payment date, amount, and reason for the request. Approved refunds are returned to the original payment method. Processing time depends on the payment provider and financial institution.